Read 10 Steps to Successful Customer Service by Maxine Kamin Online
10 Steps to Successful Customer Service How to achieve it? In a unique approach, author Maxine Kamin focuses on customer service from a values and mission viewpoint. 2: Excellence in Customer Service—Define it for Your Organization
| Title | : | 10 Steps to Successful Customer Service |
| Author | : | |
| Rating | : | 4.64 (729 Votes) |
| Id Book | : | B003EO8S6C |
| Format Type | : | - |
| Number of Pages | : | 0 Pages |
| Publish Date | : | 2010-02-01 |
| Type File | : | PDF, DOC, RTF, ePub |
Outstanding customer service is the heart of customer satisfaction and loyalty. How to achieve it? In a unique approach, author Maxine Kamin focuses on customer service from a values and mission viewpoint. Incorporating new age thinking into professional practice, 10 Steps to Successful Customer Service is designed for front-line customer service professionals that helps them implement key practices for engaging customer loyalty, improving results, and developing trust . Delivered in ASTD’s 10 Steps Series, this new title offers fresh insight for people considering or managing their careers in service organizations.
Table of Contents
Introduction
Ch. 1: Customer Service—A Vision for Higher Purpose
Ch. 2: Excellence in Customer Service—Define it for Your Organization
Ch. 3: Relationships—Understanding Social Dynamics as Applied to
Customers
Ch. 4: Listening Skills—Building Trust into Your Customer Relationsh
Table of Contents
Introduction
Ch. 1: Customer Service—A Vision for Higher Purpose
Ch. 2: Excellence in Customer Service—Define it for Your Organization
Ch. 3: Relationships—Understanding Social Dynamics as Applied to
Customers
Ch. 4: Listening Skills—Building Trust into Your Customer Relationsh
Maxine Kamin is the founder and president of TOUCH Consulting headquartered in Plantation, Florida. She has been avidly involved in leadership and customer service research and training for more than 25 years, and is the author of many publications, including Uncommon Courtesy, a training program that is enhancing customer service in 36 states. Kamin consults with corporations, state and local governments, and nonprofit agencies to help individuals and teams reach their goals and attain success in the global marketplace. She formerly served as a faculty member at the University of Massachusetts, as acting dean at Miami-Dade Community College, and as manager of instruction and evaluation at American Express. She has trained thousands of associates, from corporate executives to frontline staff, and has received numerous awards and commendations for her personable and enthusiastic approach to training and consulting. Kamin's company operates on the premise that the personal touch in
Bursting at the seams with relevance, Batnitzky's work manages both to resolve questions that have been tormenting me for years and to raise new ones I had not even considered.
You will not view religion in the same way after reading this book. He really enjoyed it, but it is not as comprehensive as others we have seen. Now you can take that statement at face value, or have the talking heads dissect it for you. In short, Kevin at his best. Seriously!?!?! It really upset me. "Wheat Free Gluten Free Reduced Calorie Cookbook"'s bread recipes are scattered throughout the book, not chaptered,which was annoying.I liked the soda bread recipes but kept it only because of its easy make, low fat, international gourmet general recipes, not the breads. I bought the princeton review books and i would recommend them. All in all, worth a skim, but not the best I've read on the subject.. Sadly, all these things have a basis in real history, so it's not hard to imagine it happening again.
You will not view religion in the same way after reading this book. He really enjoyed it, but it is not as comprehensive as others we have seen. Now you can take that statement at face value, or have the talking heads dissect it for you. In short, Kevin at his best. Seriously!?!?! It really upset me. "Wheat Free Gluten Free Reduced Calorie Cookbook"'s bread recipes are scattered throughout the book, not chaptered,which was annoying.I liked the soda bread recipes but kept it only because of its easy make, low fat, international gourmet general recipes, not the breads. I bought the princeton review books and i would recommend them. All in all, worth a skim, but not the best I've read on the subject.. Sadly, all these things have a basis in real history, so it's not hard to imagine it happening again.
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