Read The Real-Time Contact Center: Strategies, Tactics, and Technologies for Building a Profitable Service and Sales Operation by Donna Fluss Online The Real-Time Contact Center: Strategies, Tactics, and Technologies for Building a Profitable Service and Sales Operation The Real-Time Contact Center is a practical guide to building a service infrastructure that will simultaneously exceed your customers' expectations, and build revenues. * Build profitable relationshi
| Title | : | The Real-Time Contact Center: Strategies, Tactics, and Technologies for Building a Profitable Service and Sales Operation |
| Author | : | Donna Fluss |
| Rating | : | 4.65 (787 Votes) |
| Id Book | : | 0814414435 |
| Format Type | : | Paperback |
| Number of Pages | : | 208 Pages |
| Publish Date | : | 2005-08-26 |
| Type File | : | PDF, DOC, RTF, ePub |
"To get a competitive edge in a world of commoditized service, companies have to convert their reactive, cost-oriented contact centers into predictive, engaged, revenue-generating, real-time profit centers. A real-time contact center provides an outstanding customer experience, enhances loyalty, increases sales, reduces expenses, and streamlines information flow between the center and the company at large -- all of which adds up to substantial bottom-line improvement. The Real-Time Contact Center is a practical guide to building a service infrastructure that will simultaneously exceed your customers' expectations, and build revenues. This timely book will help you: Establish the business case for transforming your contact center into a real-time profit center. * Sort through the technologies and systems that enable real-time contact centers, and learn the best ways to use them. * Build profitable relationships with sales and marketing. * Strengthen your self-service applications to imp
Donna Fluss is Principal of DMG Consulting LLC, delivering customer-focused business strategy, operations, and technology for Global 2 and emerging companies such as Nortel Networks, RealNetworks, J. Jill Group, Stride Rite, MCI, NICE, HBCS, and Roadway Express. She is a recognized leader and visionary in contact centers and real-time analytics, and a highly sought-after writer and speaker. Ms. Fluss is the author of the industry-leading annual Quality Management/Liability Recording Product and Market Report and the Guide to Successful Contact Center Offshore Outsourcing. She is widely quoted in leading business publications, and writes regularly for Call Center Magazine, ICCM Weekly, Line56, Europecontactcenter, CRMXchange, Speech Technology, CRM Guru, 1to1 Magazine, and GreaterChinaCRM. She previously was a Vice President and Research Director in Gartner’s CRM practice, where she doubled the revenue of the customer-service strategy area, and consult
Each entry concludes with brief reviews of recommended recordings. And her male counterparts are concerned over her growing attraction to Alec, the hunk downstairs. Modern Fantasy and Stephen R. Would not recommend.. I guess what I appreciated the most was that this book helped me create and formulate an online marketing plan for my business, where I didn't have one before. Perhaps for the first time you will be able to see that what seem to be esoteric energy theories are firmly based in Quantum Mechanics, based on theories that have been accepted in physics since the 1920's! Emphasizing the diagnostic devices that can read the body's energy and therefore help predict, determine and cure diseases, Scott-Mumby goes much further, examining different healing modalities (such as sound and light). It was his third and last novel. It is refreshing to find such an abundance of information regarding this primal desire.. I'm not kidding. Great collection.. Now you can take that statement at fa
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